Returns

Make a FREE Return: 

1) Send an email to orders@aubreygraceboutique.com with your name, order #, and the name of the item you want to return!

2) We will email you back a FREE return shipping label 

3) Package the item in original packaging, print label, adhere label, and ship at USPS

 

 

Return Policy

We offer FREE domestic returns on all applicable full-priced items. Return shipment must be postmarked within 21 days of purchase date. 

Items purchased at a discount of 30%+ (this includes discount codes) or are Final Sale cannot be returned, even if item is damaged.

Items purchased with discount codes at a discount of less than 30% will be returnable for online credit only.

Items purchased with site-wide applied discounts are still eligible for free domestic returns.

Accessories, beauty, gifts, and gift cards are FINAL SALE.

To make an exchange, return the item and then purchase the new desired size or variant. 

 

 

Damaged merchandise must be reported within 3 days of shipment delivery for full refund and free return shipping. Final sale items and items purchased at a discount of 30%+ are not eligible for return. Please email us at orders@aubreygraceboutique.com to report damage. 

Refund goes back to original form of payment, with store credit being given for returns on items purchased with discount codes. In the event that a refund to original form of payment is not possible, refund will be given as store credit

Items must be in perfect condition to be accepted for return. No makeup, deodorant stains, perfume, dog hair, cigarette smell, or stains of any kind will be accepted. These items will be shipped back to you with the shipping cost deducted from your reimbursement. 

 

Return Packaging

Please return items in original packaging and neatly fold items. If original packaging is not workable, use a similar polymailer or reasonably-sized box. 

 

Refund and Processing Time

You will receive an email within 24 business hours of your return's arrival at our warehouse. It can take up to two weeks to fully process your return and reimbursement.